1. Return Eligibility

Since we deal in food products (Ghee), returns are accepted only if:

• ✅ The product is damaged during delivery
• ✅ You receive the wrong item
• ✅ The packaging is tampered with or defective

Note: Opened or used jars of ghee cannot be returned due to food safety reasons.

2. Refund Process

If your return is approved, we will process a refund within 5–7 business days via your original payment method.

• ✅ For Cash on Delivery (COD) orders – refund will be provided via bank transfer/UPI.
• ✅ For online payments – refund will be credited back to the original source.

3. Replacement Policy

Instead of a refund, you can also request a replacement product if available in stock. Replacement is shipped free of cost.

4. Steps to Request a Return

1. 📩 Contact us at vighneshfarm@gmail.com within 24 hours of delivery.
2. 📸 Share photos of the damaged/incorrect product.
3. ✅ Our team will review and confirm eligibility.
4. ↩️ Return pickup will be arranged (where applicable).

5. Contact Us

If you have any concerns about returns or refunds, reach out to our support team:

Email: vighneshfarm@gmail.com

Phone: +91 9082728143

Last Updated: September 2025